At Gaia in Love, we understand that quality and reliability are essential to our B2B partners. As an OEM and ODM adult toy manufacturer, we are committed to providing high-quality, body-safe products.
Stable supply and competitive pricing are also key parts of our service.
We do not accept returns for reasons related to preference, sizing, or hygiene. However, we offer strong protections if the product is defective or there is a manufacturer error.
1. Warranty Period and Order Protection
We offer a 365-day quality warranty for all bulk orders, starting from the shipping date.
If your customer or distribution partner discovers a product issue within this time frame, please let us know. The order is eligible for protection under our policy. That order qualifies under our refund policy for OEM adult products.
This includes adult toys made of medical-grade silicone, ABS plastic, or other body-safe, non-porous materials. Our silicone toys undergo strict inspection to ensure consistency, durability, and maximum safety for intimate use.
Please note: Our products are intimate in nature. For this reason, we do not accept returns or exchanges for items purchased in good condition. Hygiene and safety standards prohibit restocking used or opened products.
2. Identifying a Quality Issue
To initiate a return or exchange process, please contact your Gaia in Love sales representative and provide:
- Order number
- Clear video or photographic proof of the defective item
- Screenshots of refund requests from your platform (if applicable)
Videos are the most efficient way to confirm whether the issue is related to manufacturing, packaging, or improper usage. This helps us act swiftly and minimize disruption to your business.
If the defective item was part of a recent original purchase within 30 days, let us know. Please highlight this detail when contacting us. We prioritize new shipments to help protect your customer satisfaction.
3. Return and Exchange Options
Once we confirm a product defect, you can choose one of the following options:
- Refund – Processed via PayPal within 1–2 business days
- Replacement item – Shortages or defective units will be included in your next bulk order
- Independent shipment – If you will not reorder, we will send replacement items separately via courier
We designed this adult toy return and refund terms policy to keep you satisfied with your purchase. At the same time, it helps us maintain global hygiene and safety standards.
4. Product Condition Guidelines
To qualify as a defective item, the product must:
- Have been used and stored according to the care instructions (e.g., clean your sex toys using mild soap or toy cleaner)
- Show no signs of misuse or handling damage
- Be in its original packaging if unused
Please note: We do not offer refunds for items damaged by improper cleaning. This includes exposure to water (if not waterproof) or storing the product with the wrong type of lubricant. Our damaged product return policy for sex toys applies only to defects caused during manufacturing or transport.
5. Hygiene and Return Conditions
Hygiene and safety must always come first because of the nature of our products. Because our products are intended for intimate use, hygiene plays a crucial role. Industry safety practices and customer trust govern sex toy hygiene and return conditions. We cannot accept returns of used toys, even if cleaned, unless the issue is proven to be manufacturer-related.
Examples of non-returnable items:
- Opened vibrators, kegel balls, or suction toys
- Products made of porous materials
- Items that have been used without proper protection or cleaning
- Any toy not returned with original packaging (if unused)
As a manufacturer, Gaia in Love does not offer gift cards or retail discounts. Instead, we focus on wholesale pricing, where larger order quantities receive more favorable rates.
6. Third-Party Quality Inspection Support
We support independent third-party quality checks. You may assign a Chinese agent or quality control firm to inspect our factory or shipments. Gaia in Love will coordinate and provide factory address access upon request.
7. Final Notes
If you believe you’ve received a defective product, please notify us immediately. If you’re not satisfied with your order for any reason, please contact your sales manager immediately. We are here to help you resolve any issues quickly and fairly.
Your satisfaction is our priority. We offer this return policy for sex toys to uphold trust, compliance, and long-term partnerships with our B2B clients.
If you have additional questions, contact us at [email protected].
We appreciate your trust in Gaia in Love and remain committed to your success.