RETURNS & REFUNDS POLICY
We at Gaia in Love are aware that our B2B partners depend on quality and dependability. We are dedicated to offering premium, body-safe products as an OEM and ODM adult toy manufacturer.
Our service also includes competitive pricing and a steady supply.
Returns for hygienic, sizing, or preference-related reasons are not accepted. However, in the event of a manufacturer error or a defective product, we provide robust protections.
1. Order protection and warranty period
For all large orders, we provide a 365-day quality guarantee that begins on the day of shipment.
Please notify us if a product problem is found by your customer or distribution partner during this period. According to our policy, the order is protected. Our refund policy for OEM adult products applies to that order.
Adult toys composed of medical-grade silicone, ABS plastic, or other non-porous, body-safe materials fall under this category. To guarantee consistency, longevity, and optimal safety for intimate use, our silicone toys are rigorously inspected.
Please be aware that our products are personal in nature. Because of this, we are unable to accept returns or exchanges for items that were purchased in good condition. Restocking used or opened products is prohibited by hygiene and safety regulations.
2. Recognizing a Problem with Quality
Please get in touch with your Gaia in Love sales representative and supply the following information to start the return or exchange process:
- Number of order
- Unmistakable photographic or video evidence of the flawed product
- Screenshots of your platform’s refund requests, if you have
The most effective method of determining whether the problem stems from improper usage, manufacturing, or packaging is to watch videos. This enables us to respond quickly and cause the least amount of disturbance to your company.
Please notify us within 30 days if the faulty item was a part of a recent original purchase. When contacting us, please make sure to mention this information. In order to preserve your customer satisfaction, we give priority to new shipments.
3. Options for Returns and Exchanges
Following our confirmation of a product defect, you have the following choices:
- Refunds are handled through PayPal in 1-2 business days.
- Replacement item: Your next bulk order will include any units that are in short supply or that are defective.
- Independent shipment: We will use a courier to send replacement items if you decide not to place another order.
This adult toy return and refund policy was created to ensure that you are happy with your purchase. It also aids in upholding international safety and hygienic standards.
4. Guidelines for Product Conditions
For a product to be considered defective, it needs to:
- Have been used and kept in accordance with the care guidelines (e.g., clean your sex toys using toy cleaner or mild soap).
- Display no indications of abuse or damage from handling.
- Be unused and in its original packaging.
Please be aware that items damaged by incorrect cleaning are not eligible for refunds. This includes storing the product with the incorrect kind of lubricant or exposing it to water (if it isn’t waterproof). Only manufacturing or shipping flaws are covered by our damaged product return policy for sex toys.
5. Conditions of Hygiene and Return
Because of the nature of our products, safety and hygiene must always come first. Since our products are meant to be used intimately, cleanliness is very important. Hygiene and return policies for sex toys are governed by industry safety standards and consumer confidence. Used toys, even ones that have been cleaned, cannot be returned unless the manufacturer is found to be at fault.
Items that are not returnable include:
- Adult toys or vibrators that have been opened
- Items manufactured from porous materials
- Things that have been used without being properly cleaned or protected
- Any toy (if unused) that is not returned in its original packaging
Gaia in Love is a manufacturer and does not provide retail discounts or gift cards. Rather, we concentrate on wholesale pricing, where better prices are offered for larger order quantities.
6. Assistance with Third-Party Quality Inspection
Independent third-party quality checks are supported by us. You can designate a quality control company or a Chinese agent to examine our factory or shipments. Upon request, Gaia in Love will arrange and grant access to the factory address.
7. Concluding Remarks
Please let us know right away if you think you received a defective product. Please get in touch with your sales manager right away if for any reason you’re unhappy with your order. We are here to assist you in swiftly and equitably resolving any problems.
Our top goal is your satisfaction. In order to maintain our B2B clients’ trust, compliance, and long-term relationships, we provide this return policy for sex toys.
Please email us at sales@gaialuv.com if you have any more questions.
We value your faith in Gaia in Love and are still dedicated to seeing you succeed.