At Gaia in Love, we are committed to maintaining transparency, fairness, and trust in all global business relationships. As a dedicated adult toy supplier, we understand the unique challenges of international trade. This is especially true in the intimate wellness sector.
That’s why we’ve developed a detailed and professional dispute resolution framework. It helps manage potential conflicts respectfully and efficiently.
1. Why Dispute Resolution Matters in Our Industry
Our industry is distinct from general consumer goods. Standards for sex toys require heightened attention to safety standards, user experience, and regulatory compliance (such as ISO 3533). A single issue in design, delivery, or labeling can cause concern. Our team handles these concerns with care and precision.
Our products are sensitive, and regulations vary globally. Clear and fair terms and conditions help reduce risk. They also build trust across cultural and legal boundaries.
2. Friendly Negotiation First
Gaia in Love has experience in resolving disputes across international boundaries. This ensures that partners feel supported and understood. Before initiating legal action, both parties agree to resolve any issues through friendly negotiation within 30 business days. These issues may include delivery delays, design discrepancies, warranty misunderstandings, or material safety compliance.
We offer every B2B client a free consultation by email or video call. Helping clients clarify concerns is an essential part of our service model. We encourage clear documentation from the outset, which also assists if the matter proceeds further.
3. Legal Jurisdiction and Governing Law
If negotiation fails, either party may submit the matter to the People’s Court in Shantou, Guangdong, China. However, both parties may choose arbitration as an alternative. Both parties agree to have all disputes governed by the laws of the People’s Republic of China. This is consistent with our policies for adult product B2B contract arbitration.
Where appropriate, Gaia in Love encourages clients to consider alternative dispute resolution. This approach helps preserve goodwill and reduces the burden of litigation.
This clause provides clear expectations and cost-effectiveness for global buyers, avoiding litigation in unfamiliar jurisdictions.
4. Arbitration Clause
If both parties agree to arbitration, the matter will go to CIETAC. This is the China International Economic and Trade Arbitration Commission. CIETAC will oversee the proceedings according to its official rules.
All arbitration provisions shall follow CIETAC’s official framework, including timelines, evidence rules, and finality of decisions. This body handles complex international B2B cases with professionalism and efficiency.
- The arbitration clause applies to clients engaged in cross-border adult toy dispute resolution. The parties agree to recognize and uphold the outcome across borders.
- The parties shall hold the arbitration in Shantou. They shall conduct the proceedings in Chinese, or in English upon mutual agreement.
- The decision of the tribunal is final and binding, with no right to appeal to a court of appeals.
- The parties confirm that they fully understand and agree to arbitration as an alternative to formal litigation.
This method aligns with global best practices in international arbitration for adult novelty suppliers. It also reduces the risk of damage to your brand or public image.
Gaia in Love operates as a professional manufacturer of sex toys and intimate wellness products. We include a clearly defined sex toy manufacturer arbitration clause in all official agreements. This clause helps reduce conflict and ensures neutrality, legal clarity, and efficiency in cross-border dispute resolution.
5. Confidentiality Commitment
Given the intimate nature of adult products, all dispute resolution activities shall remain strictly confidential. This includes negotiation, arbitration, and court hearings. Parties must not disclose any information related to:
- Product design or testing data
- Personal or company email addresses
- End-user privacy concerns
- Health-related claims
- Transactional details (e.g. credit card chargebacks)
This protects all parties involved from public scrutiny or unnecessary exposure. Any breach of this confidentiality clause may itself become grounds for legal action.
6. Limitations and Legal Boundaries
We are committed to delivering high-quality products at Gaia in Love. However, we do not accept claims related to personal injury. We accept exceptions only when our product directly causes the injury. The claimant must also provide professional documentation, such as certified medical reports.
We also do not accept disputes involving:
- Improper or unsafe use
- Lack of hygiene (e.g., not cleaning with soap and water)
- Use outside the intended scope (e.g., use in water when not waterproof)
We strongly recommend reviewing product manuals and confirming that products meet your local safety standards before placing large orders.
7. No Class Action or Foreign-Based Litigation
You agree to handle all disputes with Gaia in Love on an individual basis. They may not be part of class action lawsuits, whether in the United States or elsewhere.
We do not work with law firms that organize collective claims or enforce forced arbitration outside our jurisdiction. This ensures fair treatment for all parties. It prevents exposure to legal systems unfamiliar with the specificities of adult toy supplier dispute resolution.
8. How to Initiate Arbitration or Legal Action
If arbitration becomes necessary, the initiating party must:
- Provide a formal written notice via email outlining the claim and all supporting evidence
- Allow the responding party 10 business days to reply
- Submit an official application to CIETAC, including proof of contract, order record, and prior negotiation efforts
Gaia in Love will fully cooperate with the process. We will provide all relevant documents as required under the arbitration agreement.
9. Payments, Refund Disputes, and Resolution
We accept payment through credit card, bank transfer, and authorized international gateways. If there are charge disputes or delays, please contact us before launching claims via payment processors.
Our team can resolve many product or service misunderstandings quickly when addressed without delay. We encourage early dialogue to avoid unnecessary escalation.
10. Final Acknowledgment
You are entering a business relationship with Gaia in Love. By doing so, you acknowledge that you have read and understood these terms and conditions. You also agree to arbitration, negotiation, or litigation as defined above for any disputes that may arise.
We believe that with mutual respect and open communication, true resolution is always possible. This holds true even across borders, cultures, and industries.
This policy is part of our broader commitment to ethical business practices. It includes robust arbitration provisions and global alternative dispute resolution mechanisms tailored for the adult industry.
We reserve the right to update this policy. Changes may reflect evolving business practices, legal requirements, or international compliance standards.
Last Updated: 2025.5.11